Shipping Policy
We take 100% responsibility for your shipment in transit up to the point where the carriers tracking shows as "delivered". If a customer has any concerns about the carrier dropping the shipment off at the door or at whatever location the carrier would normally drop the shipment off at, we offer free signature deliveries at your request.
Domestic Shipping:
Shipping is free within the US.
International Shipping:
For international orders, email our support staff under our "Support" drop down menu or click this Contact Us link for payment instructions and discounted shipping rates before ordering.
Shipment preparation time:
Time to process & ship orders is typically within 1-2 business days.
Shipping method and carriers:
Pedal Boards and Bundles in most cases will ship UPS or Fedex Ground. Smaller items such as power supplies will typically ship USPS First Class or Priority Mail
Returns & Refunds:
30 days from date of delivery. 100% refund as long as the item is returned in new condition.
Exchanges:
30 days as long as the item being returned is in new condition.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.